HOW WE HANDLE YOUR ORDER
You can order your dental ultrasonic cleaner online or by phone (01706 950112). If you place your order online you can rest safe in the knowledge that your details will be kept safe and secure. And we NEVER sell or pass your details to any third party (other than to the courier who will deliver your new machine).
Confirmation of your order.
We'll keep you up to date with the progress of your order. We'll email you a confirmation right after we receive your order (depending on the time of day this can anywhere up to a couple of minutes to come through, but usually it's instantaneous). Upon dispatching your order we'll send a further confirmation complete with tracking details if applicable. If your parcel is travelling with DPD, you'll also receive a separate notification from them.
Most orders are dispatched the same day or within 24 hrs of your payment being received (excluding weekends). At the checkout, you will be given two UK shipping options:
FREE UK standard delivery (Royal Mail service, mostly 1st class). Allow 2/3 working days for an order to arrive
UK next working day (£5.99 fixed price). Cut-off time 2.00 pm Mon -Thurs
At the checkout you can specify a different delivery address. Most of the packages are too large to fit through a letterbox and if you are at work during the day or going on holiday, you might consider having your goods delivered to a different address where someone can take your parcel during the day.
NOTE: If an item is being sent 1st class post, it doesn't always mean it will be dispatched the very same day you place an order.
Delivering your order.
Once you place your order online, we aim to ship all orders on the same day (Monday - Friday). In many cases we use a next day delivery service, whether this be Royal Mail 1st Class post for smaller items or DPD Next Day for larger or heavier items.
Delivery problems or product support & advice.
If you have any issues with your delivery or any questions or queries, don't hesitate to contact us.